Shasta County is fortunate to have many exemplary employees. On a daily basis, their dedication, integrity, creativity, and professionalism are called upon to maintain the high quality of local public services enjoyed by the citizens of Shasta County. Their jobs are becoming more challenging as public expectations of service and demands for increased efficiency escalate. In this environment, it is important that we recognize those employees who set the standard of excellence and dedication for the entire organization. Their contribution deserves the thanks and appreciation of the entire County family and the citizens of the community.
In this spirit, the Board is being asked to recognize the Employee of the Month who has been nominated by the Employee Recognition Committee. This nomination is based on a review of all nominations using the selection criteria provided for in the Employee Recognition Policy. It is the recommendation of the Employee Recognition Committee that Stacey Richardson, Office Assistant III, Shasta County Health and Human Resources Services Agency (HHSA), be recognized as the July 2018 Employee of the Month.
HHSA, Regional Services is in the process of updating the set up of the General Assistance System program. Ms. Richardson has reviewed all reports to make sure all information and formatting is accurate and correct on each form. Ms. Richardson is in constant contact with IT to coordinate this information, and assist in a successful update of the General Assistance System program.
Ms. Richardson is helping to cross train other co-workers, completed step by step procedures and put the procedures in a computer file that everyone has access to so all co-workers have a clearer idea of client/staff communications and needed documents.
Ms. Richardson has assisted in streamlining the tracking of the inquiring, return, or walk in clients. She improved this process by taking information that was being tracked in many ways and combined the information to be tracked and communicated electronically. Ms. Richardson created a tracking log and a reception log. She also created a formula to add client's information from the reception log to the tracking log. This allows the processing of paperwork to be quicker, with increased accuracy, and clients receive information faster.
Ms. Richardson is overseeing the Cascade building's Resource Room. She is training our Extra Help and Work Experience (WEX) workers and they find it much easier to work in the Resource Room, which now focuses on the customers. There is a new job board, along with other updates completed that allow customers ready access to information.
Ms. Richardson exemplifies the best qualities in public service.