Shasta County is fortunate to have many exemplary employees. On a daily basis, their dedication, integrity, creativity, and professionalism are called upon to maintain the high quality of local public services enjoyed by the citizens of Shasta County. Their jobs are becoming more challenging as public expectations of service and demands for increased efficiency escalate. In this environment, it is important that we recognize those employees who set the standard of excellence and dedication for the entire organization. Their contribution deserves the thanks and appreciation of the entire County family and the citizens of the community.
In this spirit, the Board is being asked to recognize the Employee of the Month who has been nominated by the Employee Recognition Committee. This nomination is based on a review of all nominations using the selection criteria provided for in the Employee Recognition Policy. It is the recommendation of the Employee Recognition Committee that Lizette Ramos, Child Support Specialist II, Shasta County Child Support Services Department, be recognized as the April 2018 Employee of the Month.
Ms. Ramos has assisted with the Spanish-speaking caseload and has translated documents and generated Spanish language forms. She continues to assist with the Spanish-speaking cases. She quickly learned to conduct case opening interviews and perform personal service. Ms. Ramos displays high quality customer service and exemplary teamwork.
Ms. Ramos's duties include using the Child Support Lien Network (CSLN). She has received several collections while working CSLN cases. One CSLN case she worked on is collecting workers' compensation benefits that are paying off a large arrears balance for emancipated dependents. Another CSLN case based on a request due to a Spanish-speaking, non-custodial parent (NCP). The NCP received a workers’ compensation payment and these funds were used to pay past due and current balances to the custodial parent. These payments have helped the families we serve, as well as increased Shasta County’s total distributed collections.
Ms. Ramos continues to represent Shasta County Child Services Department and serve the citizens of Shasta County with dedication and distinction.