Shasta County is fortunate to have many exemplary employees. On a daily basis, their dedication, integrity, creativity, and professionalism are called upon to maintain the high quality of local public services enjoyed by the citizens of Shasta County. Their jobs are becoming more challenging as public expectations of service and demands for increased efficiency escalate. In this environment, it is important that we recognize those employees who set the standard of excellence and dedication for the entire organization. Their contribution deserves the thanks and appreciation of the entire County family and the citizens of the community.
In this spirit, the Board is being asked to recognize the Employee of the Month who has been nominated by the Employee Recognition Committee. This nomination is based on a review of all nominations using the selection criteria provided for in the Employee Recognition Policy. It is the recommendation of the Employee Recognition Committee that Tina Carlin, Accounting Technician, Shasta County Department of Public Works, be recognized as the January 2018 Employee of the Month.
Ms. Carlin is the voice of the County Service Area (CSA) Division of Public Works. She handles all administrative aspects of the division and is the first point of contact when CSA customers call. There are over 2,000 accounts spread across nine CSA's. Ms. Carlin consistently addresses each customer's call with professionalism and quietly listens to every caller and responds calmly, explaining details needed by the caller. Call volume has doubled due to increased activity in CSAs. Ms. Carlin has initiated changes to the billing structure, reminder notices, and ordinances that have improved billing time and comprehension of notices for customers. Ms. Carlin has been able to accomplish all her duties while answering the increased number of phone calls without management receiving one customer complaint.
Because of Ms. Carlin's outstanding customer service, professionalism, teamwork, and initiative/innovation she is a tremendous value to the Public Works Department, the County of Shasta, and the citizens of Shasta County.