Shasta County is fortunate to have many exemplary employees. On a daily basis, their dedication, integrity, creativity, and professionalism are called upon to maintain the high quality of local public services enjoyed by the citizens of Shasta County. Their jobs are becoming more challenging as public expectations of service and demands for increased efficiency escalate. In this environment, it is important that we recognize those employees who set the standard of excellence and dedication for the entire organization. Their contribution deserves the thanks and appreciation of the entire County family and the citizens of the community.
In this spirit, the Board is being asked to recognize the Employee of the Month, who has been nominated by the Employee Recognition Committee. This nomination is based on a review of all nominations using the selection criteria provided for in the Employee Recognition Policy. It is the recommendation of the Employee Recognition Committee that Maria Diaz, Child Support Assistant II , of the Department of Child Support Services, be recognized as the June 2017 Employee of the Month.
Ms. Diaz handles noncustodial parents, custodial parents, inquiries from employers, questions from other agencies, and many other situations expertly, professionally, and efficiently. While the Child Support Services Department was assisting another local child support agency with their call, Ms. Diaz answered 58 calls, which is the most calls an individual agent has ever answered in one day for our call center.
Ms. Diaz is always willing to assist her coworkers and supervisor by participating in additional duties. Currently, she has volunteered to review the Shasta County In-Custody Online website to determine if any inmates have open cases in Shasta County and/or other local child support agencies.
Ms. Diaz has a commitment to quality. She created and developed the document utilized for tracking child support payments processed by call center agents. This document easily identifies payments that are still pending with the State Disbursement Unit and have not been issued to the custodial parents.
Ms. Diaz is an ideal employee and an exceptional role model for County employees.